Prior to using the Dostavour Services, you must sign up by providing the requested
information in the sign up screen on the app and uploading necessary documentation
as required by us. Upon account approval, you will be able to use the app.
You have carefully studied, fully understand and agree to be bound by these General
Terms, including all obligations that arise as provided herein and from Agreement.
All the information you have presented to us is accurate, correct and complete.
You will not authorize other persons to use your Dostavour Driver Account nor transfer or assign it to any other person.
Providing transportation services
The Driver’s Obligations. You hereby guarantee to provide Transportation Services in
accordance with the General Terms, Agreement as well as laws and regulations applicable
in the state where you are providing Transportation Services. Please note that you are
fully liable for any violation of any local laws and regulations as may arise from
providing Transportation Services.
You must have all licenses (including a valid driver’s license), permits, car insurance,
liability insurance (if applicable), registrations, certifications and other
documentation that are required in the applicable jurisdiction for providing the
Transportation Services. It is your obligation to maintain the validity of all
aforementioned documentation. Dostavour reserves the right to require you to present evidence
and submit for review all the necessary licenses, permits, approvals, authority,
registrations and certifications.
You retain the sole right to determine when you are providing the Transportation
Services. You shall accept, decline or ignore Transportation Services requests made by
Customers at your own choosing.
Costs you incur while providing the Transportation Services. You are obliged to provide
and maintain all equipment and means that are necessary to perform the Transportation
Services at your own expense, including a car, smartphone, etc. You are also responsible
for paying all costs you incur in the course of performing the Transportation Services
including, but not limited to, fuel, mobile data plan costs, duty fees, amortization of
the vehicle, insurance, relevant corporate or payroll taxes etc.
Fares. You are entitled to charge a fare for each instance you have accepted a Delivery
and completed the Transportation Service as requested (i.e. Fare). The Fare is
calculated based on a default base fare, the distance of the specific journey as
determined by the GPS-based device and the duration of the specific travel. The default
base fare may fluctuate based on the local market situation.
Upfront Delivery Cost. A Customer may be offered to use a an option that allows the
Customer to agree to a fixed Delivery Cost for a given instance of Transportation Service
provided by you. Upfront Delivery Cost is communicated via the the app to a Customer
before the order is placed, and to you when the order is accepted or at the end of the delivery.
Receipts. After each successful provision of Transportation Services, Dostavour shall
create and forward a receipt to the Customer consisting of some or all of the following
information: the first name and surname of the Driver, a photo of the Driver,
license number, the registration number of the vehicle, the date, the time, the start
and end locations, the duration and length, Delivery Cost for the provision of the
Transportation Services.
Cancellation fee & wait time fee. Customer may cancel a request for Transportation
Services that a Driver has accepted via the Dostavour App. In some markets, Driver may be
entitled to the Delivery Cost for cancelled Transportation Services (Cancellation Fee)
in the event that a Customer cancels accepted request for Transportation Services after
certain time period determined by Dostavour App.
Service Fees
In order to use the Dostavour Services, you are obliged to pay to a Service Fee. The
Service Fee is paid based on the Delivery Cost of each Transportation Service order
that you have completed. The amount of the Service Fee is available in Dostavour Driver
App. Please acknowledge that the Service Fee may change from time to time. We shall send
you a prior notification of each such change.
You must pay the Service Fee due to us for the previous month at latest by the 10th date
of the following month. You account shall be deactivated upon failure to pay the service
fee by the date mentioned above.
In-app Payments
We may enable Customers to pay for the Transportation Service via cards, mobile money
and other payment methods directly in the Dostavour App. You hereby authorise us as your
commercial agent to receive the Delivery Cost or other fees paid by the Customer via
In-app Payment and to forward relevant funds to you. Any payment obligation made by the
Customer via the In-app Payment shall be considered fulfilled as of the time that the
payment has been made.
You may not refuse payment by the Customer via the In-app Payment, or influence the
Customer against the use of the In-app Payment. In case you refuse to accept an In-app
Payment without just cause, we shall be entitled to charge you a contractual penalty in
the amount of Ksh.500 for every refusal and/or block your right to use the Dostavour
Services in case of repetitive behaviour.
Dostavour reserves the right to distribute promo code to customers at our discretion on
a per promotional basis. You are required to accept the use of promo code only when the
customer applies the code in-app to a trip using card payment. Promo codes may not be applied
to cash paid deliveries. If the use of promo codes is suspected as being fraudulent,
illegal, used by a Driver in conflict with our Terms and Conditions relating to promo
code use, then the promo code may be canceled and the outstanding amount will not be
reimbursed to the Driver.
Ratings
In order to guarantee high-quality service and provide additional reassurance to
Customers, you hereby acknowledge that the Customers may provide you a rating and leave
feedback regarding the quality of the Transportation Services that you have provided.
Your average rating will be linked to your Driver´s account and will be available to
Customers at Dostavour App. If we find out the rating or comment is not given in good
faith, this rating or comment may not be projected in the calculations of your rating.
In order to provide reliable services to Customers, we may determine a minimum average
rating and a minimum activity score that Drivers must establish and maintain. If, after
a pertinent notification from us, you do not increase your average rating or activity
score to minimum level within the prescribed time period, your Driver´s account will
be automatically suspended either temporarily or permanently. We may reverse the
suspension of your account if it is merited by any external circumstances or it is
detected that the suspension was caused by a system error or false ratings.