Terms & Conditions for Businesses

Using the Dostavour app

1. Dostavour that enables mediation of the requests for transport services between the businesses and drivers through the Dostavour app and Dostavour does not provide transport services. Transport services are provided by drivers under a contract (with you) for the carriage of packages. Drivers provide transport services on an independent basis as economic and professional service providers. Dostavour is not responsible in any way for the fulfilment of the contract entered into between the business (you) and the driver. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of transport services will be resolved between the businesses and drivers. Data regarding the drivers and their transport service is available in the Dostavour app and receipts for delivery orders are sent to the email address listed in business’s profile.
2. The business (you) enters into a contract with the driver for the provision of transport services via the Dostavour app. Depending on the payment options supported for given location of the journey, you can choose whether to pay the driver for the transport service in cash or use Dostavour In-app Payment.

Promotional Codes

1. Dostavour may send you promotional codes on a per promotion basis. Promotional code credit can be applied towards payment on completion of a order or other features or benefits related to the service and/or a Third Party’s service and are subject any additional terms that are established on a per promotional code basis. Expiration dates of promo codes will be reflected in-app once you have applied the promo code to your account.
2. If your trip amount exceeds the redeemable credit allocated to your order, the balance will be automatically deducted from your accounts payment method. Similarly, a promotional code credit only applies on a per order basis and cannot carry over to a next order and therefore will be forfeited. Only one promotional code may be applied per order.

In-app Payments

1. We may enable businesses to pay for the Transportation Service via cards, mobile money and other payment methods directly in the Dostavour App.
2. When making payments by Dostavour in-App Payment for transport services, Dostavour is not responsible for possible third-party payment costs

Ordering and cancelling orders

1. Cancellation fee & wait time fee. Business (you) may cancel a request for Transportation Services that a Driver has accepted via the Dostavour App. In some markets, Driver may be entitled to the Delivery Cost for cancelled Transportation Services (Cancellation Fee) in the event that a Business cancels accepted request for Transportation Services after certain time period determined by Dostavour App.

Ratings

In order to guarantee high-quality service and provide additional reassurance, you hereby acknowledge that the Drivers may provide you a rating. Your average rating will be linked to your Business´ account and will be available at Dostavour App. If we find out the rating or comment is not given in good faith, this rating or comment may not be projected in the calculations of your rating.